Here you can find answers to the most frequently asked questions. If you have other questions, you are of course always welcome to contact us. Write to us via the button at the bottom of the page.
The horizontal is made of SAN plastic which is 100% BPA- and PVC-free, as well as free of phthalates. There may be a slight off-taste of plastic on first filling, as it is brand new plastic. However, you can be sure that this taste does not come from the material that releases plastic to the water. Nevertheless, we recommend that you rinse the bottle thoroughly with warm water before using it for the first time.
Horizontal can be washed in hot / boiling water with soap, or put in the dishwasher.We recommend that you wash your Horizontal weekly if it is in use every day. Wash it with warm water and soap, shake it thoroughly and pour it out - repeat a few times.
If you want a more efficient cleaning of the water bottle, we recommend that you use a fresh lemon which is pressed into the water bottle, then add a little salt and warm water. Shake it pour and let the mixture lie on each flat side for min. 5 min and then let it stand for min. 5 min.
After 15 min. is your Horizontal brand brand new.
You should always rinse your bottle with cold water after cleaning.
Yes! We recommend that the bottle max. fill 2/3 - this prevents damage to the water bottle.
This is exactly as with ice cubes. It is lime as well as minerals and is completely harmless. It is a normal process that separates particles in the tap water. It occurs when tap water is frozen from the outside in. This presses lime and minerals together towards the center. When the water thaws, lime and minerals are heavier than the water and therefore end up at the bottom as larger particles.
If this is to be avoided, we recommend boiling the water before freezing.
Here lime and minerals are boiled out of the water.
Yes, the water bottle is welcome in the dishwasher.
However, it is not the most optimal cleaning method for this water bottle. We refer to question 2 where our recommendations for washing the water bottle are described.
Unfortunately no . The bottles cannot withstand being under pressure.
We therefore recommend that you do not pour liquids containing carbon dioxide into the bottles. This can damage the bottle. In addition, we recommend that you only use water in a Horizontal water bottle.
Horizontal is produced in cooperation with our manufacturer in Shenzhen. The product is SGS certified - that is, our product is approved for contact with food. In addition, Horizontal is tested free of BPA, PVC and phthalates. In addition, we have test results from a Danish food contact control company which ensure that our products live up to our high standards. All products are quality approved before it reaches the customer, should there still be something we have overlooked, please contact us. We are always ready to help.
The design for Horizontal water bottles is design protected in both Denmark and the EU. We want to sell the best possible product to you. That is why we of course have design protection on our Horizontal water bottles and at the same time we have a lot of focus on the plastic we make our water bottles from being 100% good for you and your body. That is why we have both tests from Denmark and our partner who produce our products for us.
In Denmark, we deliver with DAO and GLS. We often ship with DAO and deliver Dirkte to the door if possible. If you live outside Denmark's borders, we deliver with GLS and other freight partners.
There is a 14-day full right of return on items purchased in our Webshop. The period is calculated from the day you receive the order. Return costs must be borne by you. Cancellation must be reported to us no later than 14 after the order is received.
The notice must be given per. mail on email@example.com , where receipt must be attached. In the notice, you must make it clear to us that you wish to exercise your right of withdrawal. You are only liable for any deterioration in the value of the item, upon commissioning.
In other words - you can try the item in the same way as if you tried it in a physical store.
If the item has been tested further than described above, we consider it as used, which means that upon cancellation of the purchase, you will only get part or none of the purchase amount back, depending on the commercial value of the item.